Enterprise Interaction Center is a complete IP PBX for all of your communications needs in a single system. EIC offers basic automated attendant, voicemail or unified messaging. Follow-Me, built-in fax server, informal call center (or basic ACD) functionality, Web contact management with chat and web callback, real-time presence management.

Key Benefits:

EIC's pre-integrated features and open software architecture are made to benefit the budget of a small business enterprise:

Faster return on investment resulting from a lower initial investment, minimized deployment time and features that immediately maximize productivity.

Future proof investment protection from the ability to move the open EIC software to more powerful hardware such as faster CPUs, roll out voice over IP, and deploy new functionality on demand

A lower total cost of ownership with EIC's Microsoft-centric approach to network management, cost-reducing IP phones, and single point of system administration for voice as well as data that facilitates in-house adds, moves.

Virtual Office for remote Workers & Mobile Users

Virtual office provides an EIC "corporate extension" for laptops and laptop connected cell phones or telephones

• Use the interaction Client as a softphone

• Communications console via the Interaction Client for: Call control; conferencing; multiple call appearances; interaction queuing for web chats, callbacks and screen pops.

• Unified messaging manager for "unavailable" call processing, message requirements, voicemails and faxes in email inbox

• Hot-desking for workers who need to "plug in" at remote branch offices or other Locations outside the main office

• Support the Virtual office feature set using Intel Centrino Mobile Technology